Jeffrey Ross
Operations Leader | Systems Builder | Army Veteran
Professional Summary
Results-oriented General Manager and U.S. Army Veteran with over 15 years of experience in high-volume operations and technical leadership. Most recently led the long-term growth of an automotive dealership, scaling inventory from 8 to over 120 vehicles while managing $1M+ in monthly gross revenue. A professional foundation built on technical oversight and accountability, serving first as a Blackhawk helicopter repairer, then crew chief, and later as a Non-Rated Crew Member Flight Instructor. Proven ability to manage large-scale assets, standardize operations, and lead personnel certifications while maintaining strict regulatory compliance.
Core Competencies
Operations Management & Strategy
F&I Strategic Planning
Systems Automation (AI)
Regulatory Compliance & Auditing
Personnel Training & Certification
Technical Troubleshooting
Process Standardization (SOPs)
Inventory & Asset Management
Contract Administration
Revenue Growth & Optimization
Professional Experience
General Manager |
Jason Ross Auto Sales, Burlington, NC
July 2013 – May 2026
- Spearheaded dealership operations, driving growth from 8 to 120 vehicles while overseeing a 10-person team.
- Directed funding for over 60 sales per month, generating approximately $1 million in average monthly gross revenue while strictly maintaining state regulatory compliance.
- Maximized profitability through strategic management of Finance and Insurance (F&I), utilizing various banks and credit unions for customer financing to secure loan volume incentives. Managed the sale of reputable extended warranties and GAP contracts, written specifically through Zurich North America.
- Developed and implemented a custom-built AI-powered automatic sales lead response system to immediately engage customer inquiries and close communication gaps.
- Conceptualized and integrated an online storage system for all deal processing, drastically improving efficiency and reducing record-keeping costs while maintaining full compliance.
- Managed all aspects of daily operations, including buying, selling, appraisals, marketing, service coordination, and settling arbitration claims with major auction houses like Manheim and Adesa.
Enlisted NRCM Flight Instructor (Company & Battalion Level) |
United States Army, Soto Cano Air Base, Honduras
February 2011 – July 2013
- Oversaw the initial evaluation, selection, certification, and post-evaluation for non-rated aircrew members at the Company and Battalion levels, ensuring all personnel met required operational standards.
- Authored and integrated new technical procedures into the unit’s SOPs, ensuring all aircrew members had clear, standardized guidance for operations.
- Directed the maintenance of flight and training records for all non-rated crew members to ensure full alignment with federal regulatory standards and national safety protocols.
Mission Qualified Blackhawk Helicopter Chief and Repairer |
United States Army, Ft. Lewis, WA
July 2007 – February 2011
- Served as an MH-60 Repairer, transitioning into the flight company as a Mission Qualified Crew Chief.
- Ensured constant mission-readiness for MH-60 aircraft through pre/post-flight inspections, logbook compliance, and specialized rigging for various mission requirements.
- Completed two deployment rotations to Iraq.
- Specialized in night-time operations while maintaining technical proficiency in all modes of flight.
- Maintained high proficiency in emergency procedures to resolve technical issues and equipment malfunctions in real-time.
- Oversaw post-mission recovery and technical logging to ensure aircraft were prepared for immediate follow-on missions.
Education & Specialized Training
College Credit: 38 Credit Hours Awarded |
North Central Institute, TN
Aviation & Military Training
- MH-60 (Blackhawk helicopter) Non-Rated Crew Member Course
- Survival Evasion Resistance and Escape (SERE) Course
- UH-60 Repairer Advanced Individual Training
Awards & Certifications
- Notary Public (2014 – Present)
- Top Independent Dealer Award, Times News (2015–2026)
- Best Used Car Inventory Award, Times News (2015–2026)
- Sikorsky Rescue Award (June 2012 & September 2012)
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